Last updated: March 30, 2026
UNICOMM.CC Unified Cloud Communications ("UNICOMM.CC," "we," "us," or "our") Privacy Policy
This Privacy Policy describes how UNICOMM.CC collects, uses, discloses, and protects information in connection with our websites, cloud communications and messaging platform, application programming interfaces ("APIs"), and related services (collectively, the "Services"). By using the Services, you acknowledge that you have read this Privacy Policy. If you use the Services on behalf of an organization, you represent that you are authorized to accept this policy on its behalf.
1. Who this policy covers
This policy applies to visitors to our public websites, registered users of the platform ("Users"), and representatives of business customers ("Customers") that subscribe to or configure the Services. It also describes how we handle technical and operational data generated when Customers use the Services to send or receive messages (for example, SMS or similar channels) to or from their own contacts. Customers are generally responsible for providing any required notices to their end users and for obtaining legally required consent for messaging and data processing they direct through the Services, consistent with our Terms and Conditions of Service and applicable law.
2. Information we collect
a. Account and profile information. When you register or maintain an account, we collect identifiers and account details such as name, email address, phone number, optional address fields (for example, city, state, postal code), timezone, role, and credentials (including hashed passwords). If you enable two-factor authentication, we process data needed to operate that feature (for example, TOTP secrets). We may collect activity timestamps associated with your account.
b. Customer and configuration data. We collect business and technical information Customers provide to operate the Services, including company name, messaging configuration (such as campaign settings, templates, phone numbers, and opt-in/opt-out messaging), webhook URLs, and similar integration settings. Where Customers connect external data sources to the platform, we may process connection parameters and query results as instructed by the Customer to run campaigns or automations. Sensitive credentials (such as certain tokens and passwords) are stored using encryption where our systems are designed to do so.
c. Messaging and communications content. To deliver the Services, we process message content, recipient identifiers (such as telephone numbers), delivery and carrier-related metadata (for example, status and carrier identifiers), language or routing selections Customers configure, and optional custom fields Customers map from their data sources. We may process inbound and outbound message traffic, including conversational or bot flows where those features are enabled, and related session or queue data needed to operate those features.
d. Do-not-contact and compliance lists. Where Customers use suppression or do-not-contact features, we store the identifiers and metadata needed to honor those lists for that Customer's account.
e. Billing and payments. If you purchase paid offerings, our payment processors may collect payment card or bank details and billing contact information. We typically receive limited billing identifiers (for example, customer identifiers with our payment provider) rather than full payment card numbers.
f. Logs, support, and security. We collect diagnostic and security-related information such as server logs, audit or activity records tied to accounts and Companies (including actions taken in the platform), error reports, and similar operational data. We may collect information you submit when you contact support.
g. Cookies and similar technologies. We use cookies and similar technologies to operate and secure the Services (for example, to maintain authenticated sessions), remember preferences where applicable, and understand how the Services are used. You can control cookies through your browser settings; disabling certain cookies may limit functionality.
3. How we use information
We use the information above to:
- Provide, operate, maintain, and improve the Services;
- Authenticate Users, enforce access controls, and protect against fraud and abuse;
- Route, send, receive, and report on messages and related traffic through carriers and our telecommunications partners;
- Process billing, invoices, and Customer support requests, and communicate about the Services (including service and policy notices);
- Comply with law, respond to lawful requests, and enforce our agreements and acceptable use standards;
- Analyze aggregate or de-identified usage to improve reliability and product experience.
Where the GDPR or similar laws apply, we rely on appropriate bases such as performance of a contract, legitimate interests (for example, security and service improvement, balanced against your rights), compliance with legal obligations, and consent where required.
4. How we share information
a. Service providers and carriers. We share information with vendors that help us run the Services, including telecommunications and messaging providers (for example, to deliver SMS and related channels), cloud hosting and database providers, payment processors, email delivery providers, and security and analytics vendors. These providers process data on our instructions and are permitted to use it only to provide services to us, subject to contractual safeguards where appropriate.
b. Customer-directed integrations. When a Customer configures webhooks, external databases, or other integrations, we transmit data as directed by that Customer to the endpoints and systems they specify.
c. Legal and safety. We may disclose information if we believe in good faith that disclosure is required by law, legal process, or governmental request; to protect the rights, property, or safety of UNICOMM.CC, our Users, or others; or to enforce our terms and policies.
d. Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
We do not sell personal information as that term is commonly understood under U.S. state privacy laws, and we do not sell personal information of minors under 16.
5. International transfers
We are based in the United States and may process and store information in the U.S. and other countries where we or our service providers operate. If you access the Services from outside the U.S., you consent to such transfer and processing, or we will rely on appropriate safeguards where required by law (such as standard contractual clauses).
6. Retention
We retain information for as long as necessary to provide the Services, comply with law, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the Customer's use of the platform (for example, message logs and campaign history may be retained for operational, billing, and compliance purposes). We may delete or anonymize data when it is no longer needed, subject to backup and archival practices.
7. Security
We implement technical and organizational measures designed to protect information, including access controls, encryption of certain sensitive fields at rest, and monitoring. No method of transmission or storage is completely secure; we encourage Customers to use strong passwords, enable multi-factor authentication where available, and limit access to accounts.
8. Your choices and rights
a. Account data. Users may review and update certain profile information through the platform or by contacting their company administrator. Account closure or deletion may be subject to the Customer's policies and our record-keeping obligations.
b. Marketing. Where we send promotional communications, you may opt out using the instructions in those messages, unless we rely on a separate lawful basis.
c. California residents. If the California Consumer Privacy Act or California Privacy Rights Act applies, you may have the right to know, access, delete, and correct certain personal information, and to limit use of sensitive personal information, subject to exceptions. You may designate an authorized agent where permitted by law. We do not discriminate for exercising these rights. To submit a request, contact us using the information below.
d. Other regions. Depending on your location, you may have rights under local law (for example, to object to certain processing or to lodge a complaint with a supervisory authority). Contact us if you wish to exercise those rights.
End users who receive messages from our Customers should contact the organization that sent the message for opt-out or data requests relating to that organization's use of the Services; we assist our Customers as appropriate to honor carrier and legal requirements.
9. Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from children for marketing purposes. If you believe we have collected information from a child inappropriately, please contact us.
10. Third-party sites and services
The Services may link to or interoperate with third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their practices. Please review their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. If changes are material, we will provide additional notice as appropriate (for example, via the Services or email). Your continued use of the Services after the effective date constitutes acceptance of the updated policy where permitted by law.
12. Contact us
For privacy-related questions or requests, contact UNICOMM.CC at the mailing address below or email privacy@unicomm.cc.
UNICOMM.CC
PO BOX 691337
West Hollywood, CA 90069
United States